A rural county network of six medical clinics were shut down due to a phishing scam and malware that encrypted all computer systems. All aspects of service were impacted from dental to clinic, even home health. Systems were restored with the help of encryption keys provided by the FBI, but health services were shut down for weeks and impacted for months.
We measured the lost earnings and incremental costs related to recovering billing data which would have resulted in even greater losses. The uniqueness of the medical system and lack of accrual systems caused the losses to be realized over fully three months.