CAT-tober Podcast
Sarah Howell & Alistair Jacob
During the month of October each year, MDD holds a number of events relating to catastrophes. This year for “CAT-tober”, we interviewed Sarah Howell - Open Market Claims Manager at Liberty, and Alistair Jacob Managing Director at DEKRA Loss Adjusters & Surveyors and we discussed CATs in the current environment. With Marcelo Fazio facilitating, we talked about some of the biggest concerns and the potential impacts of global inflation, forex, and supply chain issues on upcoming CAT events. Thanks again to Sarah and Alistair for participating and providing valuable insight.
During the month of October each year, MDD holds a number of events relating to catastrophes. This year for “CAT-tober”, we interviewed Sarah Howell - Open Market Claims Manager at Liberty, and Alistair Jacob Managing Director at DEKRA Loss Adjusters & Surveyors and we discussed CATs in the current environment. With Marcelo Fazio facilitating, we talked about some of the biggest concerns and the potential impacts of global inflation, forex, and supply chain issues on upcoming CAT events. Thanks again to Sarah and Alistair for participating and providing valuable insight.
Mike East
Mike East
International Claims Director, QBE
In our latest interview, Barry speaks to one of the most experienced and modernist claims leaders in the marketplace, Mike East of QBE. Mike East became Claims Director at QBE in 2016 and a member of the Executive Management Board for European Operations and has responsibility for Property, Motor, Casualty, International, Reinsurance and Financial Speciality Markets claims. In 2019, Mike also assumed responsibility for the Asia claims operation under the International Division of QBE. Mike, has over 20 years’ experience in the insurance claims environment, joined QBE from Canopius where he was Head of Claims between 2006 and 2014. He was a member of the LMA Claims Committee for 7 years, where he was Chair for 3 years. He has had positions on the LMA Board as well as the Claims Implementation Board which was responsible for delivering the Claims Transformation Programme. More recently, Mike sits on the Claims Steering Committee looking at the future modernisation of the London Market and engaging with the Future at Lloyd’s programme. Mike provides some really interesting insights on claims and also shares some personal facts that listeners will find revealing. We recommend you take the time to listen to the conversation and get closer to one of the "movers and shakers" in the European claims market.
In our latest interview, Barry speaks to one of the most experienced and modernist claims leaders in the marketplace, Mike East of QBE. Mike East became Claims Director at QBE in 2016 and a member of the Executive Management Board for European Operations and has responsibility for Property, Motor, Casualty, International, Reinsurance and Financial Speciality Markets claims. In 2019, Mike also assumed responsibility for the Asia claims operation under the International Division of QBE. Mike, has over 20 years’ experience in the insurance claims environment, joined QBE from Canopius where he was Head of Claims between 2006 and 2014. He was a member of the LMA Claims Committee for 7 years, where he was Chair for 3 years. He has had positions on the LMA Board as well as the Claims Implementation Board which was responsible for delivering the Claims Transformation Programme. More recently, Mike sits on the Claims Steering Committee looking at the future modernisation of the London Market and engaging with the Future at Lloyd’s programme. Mike provides some really interesting insights on claims and also shares some personal facts that listeners will find revealing. We recommend you take the time to listen to the conversation and get closer to one of the "movers and shakers" in the European claims market.
Torben Bell
Torben Bell
Executive Adjuster, Country Manager (Australia & New Zealand) - Integra
Torben currently fulfils the dual role of Country Manager (Australia & New Zealand) and Executive Adjuster with Integra Technical Services (Australia) Pty Ltd. He is responsible for the investigation of complex claims, while also leading and supporting a highly specialised Adjusting team across Australia and New Zealand. Previously, he held the position of Head of Major & Complex Loss at Crawford & Company (Australia) Pty Ltd having responsibility for a team of 25 skilled/specialised Adjusters nationally who managed all commercial claims in excess of $250k. Prior to this, he worked at Crawford & Company (South Africa) Pty Ltd for some 17 years, specialising in the investigation of a wide range of complex insurance claims across the categories of Property, Liability, Construction, Engineering, Mining, Power & Energy and Marine & Transportation. Torben talks to us about how he came to be in the insurance industry, his background in South Africa, his responsibilities at Integra and what attracted him to this role. Barry asks Torben his thoughts on what makes a great claims handler, who his biggest influences have been and the high/low points of his career.
Torben currently fulfils the dual role of Country Manager (Australia & New Zealand) and Executive Adjuster with Integra Technical Services (Australia) Pty Ltd. He is responsible for the investigation of complex claims, while also leading and supporting a highly specialised Adjusting team across Australia and New Zealand. Previously, he held the position of Head of Major & Complex Loss at Crawford & Company (Australia) Pty Ltd having responsibility for a team of 25 skilled/specialised Adjusters nationally who managed all commercial claims in excess of $250k. Prior to this, he worked at Crawford & Company (South Africa) Pty Ltd for some 17 years, specialising in the investigation of a wide range of complex insurance claims across the categories of Property, Liability, Construction, Engineering, Mining, Power & Energy and Marine & Transportation. Torben talks to us about how he came to be in the insurance industry, his background in South Africa, his responsibilities at Integra and what attracted him to this role. Barry asks Torben his thoughts on what makes a great claims handler, who his biggest influences have been and the high/low points of his career.
Hugh Sparks
Hugh Sparks
Managing Director International Onshore, Energy & Mining - Charles Taylor Adjusting
This week Hugh Sparks from Charles Taylor Adjusting joined us in our office to record our next claims interview. Hugh is a seasoned loss adjuster with 40 years of experience in the profession. He talks to us about some of the changes that have taken place at Charles Taylor over the last few years, some of the challenges that the loss adjusting industry faces and what he thinks the future holds. He also tells Barry what he thinks makes a great claims adjuster and some of the loss adjusters that he has admired and influenced his career.
This week Hugh Sparks from Charles Taylor Adjusting joined us in our office to record our next claims interview. Hugh is a seasoned loss adjuster with 40 years of experience in the profession. He talks to us about some of the changes that have taken place at Charles Taylor over the last few years, some of the challenges that the loss adjusting industry faces and what he thinks the future holds. He also tells Barry what he thinks makes a great claims adjuster and some of the loss adjusters that he has admired and influenced his career.
Jeremy Burgess
Jeremy Burgess
Director - The Insurance Network
Jeremy Burgess joined us in our most recent Claims Interview podcast. Jeremy is co-founder of The Insurance Network (TIN). Although not a claims professional like our other guests to date, he has very much been involved in helping publicise issues and solutions in the London market claims industry. Jeremy talks to us about how TIN was formed and how they are driving positive change in the industry by bringing topics such as technology and diversity to the forefront. He also gives us his take on what he thinks makes a good claims handler and some of the challenges his business has faced and overcome because of Covid.
Jeremy Burgess joined us in our most recent Claims Interview podcast. Jeremy is co-founder of The Insurance Network (TIN). Although not a claims professional like our other guests to date, he has very much been involved in helping publicise issues and solutions in the London market claims industry. Jeremy talks to us about how TIN was formed and how they are driving positive change in the industry by bringing topics such as technology and diversity to the forefront. He also gives us his take on what he thinks makes a good claims handler and some of the challenges his business has faced and overcome because of Covid.
David Hair
David Hair
Partner - Lockton
Our second interview of 2022 sees Barry Jones talk to a seasoned claims broker, David Hair, Partner at Lockton. David has been in the market for over 4 decades specialising in particular in Financial & Professional Lines claims. Hear David talk about how he came to find himself in the industry, his view of what makes a great claims broker and what/who has influenced his career. David also talks about why Lockton is so successful and how it’s client-focused approach underpins that success. The role of the claims broker is to identify and deliver positive outcomes, but it is also incumbent upon today’s senior claims practitioners to ensure knowledge & skills transfer to the next generation. You will hopefully find this to be an interesting and informal chat.
Our second interview of 2022 sees Barry Jones talk to a seasoned claims broker, David Hair, Partner at Lockton. David has been in the market for over 4 decades specialising in particular in Financial & Professional Lines claims. Hear David talk about how he came to find himself in the industry, his view of what makes a great claims broker and what/who has influenced his career. David also talks about why Lockton is so successful and how it’s client-focused approach underpins that success. The role of the claims broker is to identify and deliver positive outcomes, but it is also incumbent upon today’s senior claims practitioners to ensure knowledge & skills transfer to the next generation. You will hopefully find this to be an interesting and informal chat.
Tobin Ryan
Tobin Ryan
Head of Claims - Tokio Marine Kiln
Our first interview of the New Year was with Tobin Ryan, Head of Claims for Tokio Marine Kiln. Tobin started his London Market insurance career in 1990 and joined Tokio Marine Kiln in 2012. Tobin talks to us about what it’s like working for TMK and the culture and core values that are central to the firm and everyone who works there. He also talks to us about great people working in an empowered environment to deliver a client focussed claims management solution, his role as a leader and his mission to use the positive power of change to innovate solutions for the future. We also discuss his highs and lows, biggest influences and future aspirations. A really interesting and inspiring listen, especially for up and comers working in claims.
Our first interview of the New Year was with Tobin Ryan, Head of Claims for Tokio Marine Kiln. Tobin started his London Market insurance career in 1990 and joined Tokio Marine Kiln in 2012. Tobin talks to us about what it’s like working for TMK and the culture and core values that are central to the firm and everyone who works there. He also talks to us about great people working in an empowered environment to deliver a client focussed claims management solution, his role as a leader and his mission to use the positive power of change to innovate solutions for the future. We also discuss his highs and lows, biggest influences and future aspirations. A really interesting and inspiring listen, especially for up and comers working in claims.
Rob Gallie
Rob Gallie
Global Practice Leader of Energy Claims - Scor
We recently welcomed Rob Gallie into our London office to record the next edition of MDD’s Claims Interviews. Rob is Global Practice Leader of Energy Claims at Scor in London. He started working on Energy claims over 20 years ago when he joined AIG as an Assistant Energy Claims Manager. Following this role, he joined Zurich as an Energy Claims Manager and then worked at XL Catlin as an Energy & Construction Claims Manager. Rob talks to Barry about his role at Scor and what he enjoys about working within the Energy claims space. Barry also quizzes Rob on what he thinks makes a good claims handler, what he enjoys about being a leader, who his biggest influences have been and his aspirations for the future. Rob also lets us know about the volunteering work he does in his free time and the career path he may have taken had he not got into Energy claims.
We recently welcomed Rob Gallie into our London office to record the next edition of MDD’s Claims Interviews. Rob is Global Practice Leader of Energy Claims at Scor in London. He started working on Energy claims over 20 years ago when he joined AIG as an Assistant Energy Claims Manager. Following this role, he joined Zurich as an Energy Claims Manager and then worked at XL Catlin as an Energy & Construction Claims Manager. Rob talks to Barry about his role at Scor and what he enjoys about working within the Energy claims space. Barry also quizzes Rob on what he thinks makes a good claims handler, what he enjoys about being a leader, who his biggest influences have been and his aspirations for the future. Rob also lets us know about the volunteering work he does in his free time and the career path he may have taken had he not got into Energy claims.
An Interview with MDD’s Global Oil & Gas Leaders
Phillip Taylor, Lee Swain, Kent Bogdan
MDD's Oil & Gas Regional Leaders
In the second episode of our Discovery Series, members of MDD's Oil and Gas team discuss what we've been up to in the oil and gas space, how we've been supporting clients during Covid, our issuance of client educational material and current loss trends / topical issues we are seeing in the oil and gas segment.
In the second episode of our Discovery Series, members of MDD's Oil and Gas team discuss what we've been up to in the oil and gas space, how we've been supporting clients during Covid, our issuance of client educational material and current loss trends / topical issues we are seeing in the oil and gas segment.
Andrew Walker
Andrew Walker
Head of Claims Europe - BHSI
Andrew Walker joined us in our most recent MDD Claims Interview podcast. Andrew spent over 24 years working for AIG in the casualty and liability claims space. He now works for Berkshire Hathaway Specialty Insurance as Head of Claims, Europe, where he has been since 2016. In this podcast, Andrew talks to Barry about the growth of the team and portfolio of business at BHSI. He discusses the challenges faced by a new business and how BHSI have dealt with them,, what he enjoys most about being a leader and what he thinks makes a great claims handler. He also lets us know who the biggest influences on his career have been, the highs and lows of his career and his aspirations for the future.
Andrew Walker joined us in our most recent MDD Claims Interview podcast. Andrew spent over 24 years working for AIG in the casualty and liability claims space. He now works for Berkshire Hathaway Specialty Insurance as Head of Claims, Europe, where he has been since 2016. In this podcast, Andrew talks to Barry about the growth of the team and portfolio of business at BHSI. He discusses the challenges faced by a new business and how BHSI have dealt with them,, what he enjoys most about being a leader and what he thinks makes a great claims handler. He also lets us know who the biggest influences on his career have been, the highs and lows of his career and his aspirations for the future.
