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Podcasts

In MDD's new series of podcasts, we interview leading claims figures from around the globe. In MDD’s Claims Interviews, we find out how these people have made their careers, the highs and lows, what has made them successful and some of their interests outside claims.  Interviewer Barry Jones puts our guests through their paces and ends the interviews with a quick fire round where our guests have to make tough choices and reveal their true preferences. These podcasts are both educational and informative and are intended to inspire the next generation of claims professionals.

Charlie Bush

MDD
Charlie Bush
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Charlie Bush

Head of Property, Construction and Energy Claims - Zurich


This week we had the pleasure of interviewing Charles Bush, Head of Property, Construction and Energy Claims for Zurich. Charlie started his career with the Chaucer Syndicate on their graduate scheme and moved to Zurich eight years ago. He talks to us about what it's like working for Zurich, what he enjoys most about his role and the challenges of the last eighteen months in respect of Covid BI claims and the FCA test case. Charlie also talks to us about his hopes for the future of the industry and contemplates what his career might have looked like if he'd not got into claims.

Tim Deardon

MDD
Tim Deardon
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Tim Deardon

Senior Vice President, Group Head of Claims - International General Insurance Company


This week we had a really interesting chat with Tim Deardon, Group Head of Claims at IGI. Tim works out of IGI's headquarters in Amman, Jordan and has been with the company for over 7 years. Prior to this role, Tim worked at Marsh, where he was Head claims advocate of International Energy and Political Risk Claims. Tim talks to us about what he has enjoyed most about working as a broker and as an insurer, why he loves working in the international claims marketplace, his thoughts on what makes a good claims handler and some of the greatest influences in his career to date. He discusses the reasons why he loves working abroad and also some of the challenges that he faces leading a successful international claims operation from Amman. A podcast not to be missed - and for the football fans amongst us - Tim enlightens us with a couple of stories from his days as a youngster playing football for Ipswich Town, under Bobby Robson.

Jonathan Sargent

MDD
Jonathan Sargent
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Jonathan Sargent

Head of Claims, UK & Ireland - Swiss Re Corporate Solutions


Next up in our Claims Interviews series is Jonathan Sargent – Head of Claims, UK for Swiss Re Corporate Solutions.  Jonathan started his career in the insurance industry as a loss adjuster and then moved to work for Zurich, before starting at Swiss Re Corporate Solutions in 2017. Jonathan talks to us about what he enjoys most about being a leader, his views on the future of the industry and his role at Swiss Re Corporate Solutions, what makes a great claims handler and the greatest influences on his career.  Barry then quizzes Jonathan in a rather amusing quick-fire round, where his answers catch Barry off-guard.   

Rob Powell

MDD
Rob Powell
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Rob Powell

Global Chief Claims Officer - Marsh


This week we were delighted to speak to Rob Powell, Global Chief Claims Officer at Marsh. Throughout his career, Rob has held a variety of positions - he started his career as a loss adjuster, then worked for several insurers and for the last 6 years has worked on the broking side. Rob talks to us about the biggest influences on his career, his experiences working in the US, the future of broking and the life lessons that being a Scout afforded him.

Suzanne Liversidge

MDD
Suzanne Liversidge
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Suzanne Liversidge

Global Managing Partner - Kennedys


This week, we had the pleasure of interviewing Suzanne Liversidge, Global Managing Partner at Kennedys. Suzanne has extensive knowledge of the insurance industry and during her career as a practising lawyer, she built a practice that saw her working with insurers, self-insured corporates and local authorities, and specialising in employers’, public and motor liability claims, as well as health and safety advice and prosecutions. In this podcast, Suzanne talks about her new role as Managing Partner and what she thinks it takes to be both a good leader and a good lawyer. She talks about her greatest influences, diversity in the insurance and legal profession, her love of Sheffield United and cooking. This podcast is full to the brim of anecdotes and is definitely not one to be missed.

Katherine Baron

MDD
Katherine Baron
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Katherine Baron

Head of Casualty Claims - AXA XL


Our guest this week is Katherine Baron, Head of Casualty Claims at AXA XL. Katherine leads a team of around 40 claims professionals who handle casualty losses all over the world. In this podcast, Katherine explains why she has spent the last 15 years of her career working for AXA (and its various incarnations). She also gives us her thoughts on what makes a great claims handler, the greatest influences on her career, the highs and lows and her love of korfball.

Stephen Agutter

MDD
Stephen Agutter
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Stephen Agutter

Head of Claims - Inigo


Steve Agutter joined us in our most recent MDD Claims Interview podcast. Steve started his career in Claims when he was just 17 years old. He spent almost 30 years at AIG, starting as a Property & Energy Claims Adjuster and moving up the ladder to become the Head of International Claims, where he was responsible for managing a global claims team in 56 countries. Steve recently joined Inigo, a new insurer and operating as a managing agent within Lloyds of London via Syndicate 1301, where he is Head of Claims. In this podcast, Steve talks about how he started in Claims, the attraction of joining a new start-up and his aspirations for his new role and the business. Also what he enjoys most about being a leader, his high points and low points, his passion for cycling mountains, football, and his ever-expanding family.

Ewan Cresswell

MDD
Ewan Cresswell
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Ewan Cresswell

Chairman - Integra


Ewan Cresswell joins us from Integra Technical Services, a leading loss adjusting firm that operates in the area of complex technical lines claims in property, casualty and marine insurance. Ewan began his professional life as a graduate chartered quantity surveyor in 1977. He moved into loss adjusting, ultimately serving as Managing Director of International Adjusters Partnership/Cunningham IAP, Thomas Howell Group; Technical & Specialist Services Company and IRISC Technical Services. Ewan established Integra in 1998 and currently pioneers the development of innovative strategies for handling and fast tracking the settlement of major and complex losses. In this podcast, Ewan talks us through his career to date, explains how technology is increasingly being used in the adjusting process and elaborates on how education provides opportunities for the global insurance market.

Martin Clark

MDD
Martin Clark
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Martin Clark

Global Head of Property & Energy Claims - Zurich


Our first guest is Martin Clark who is the Head of Property and Energy Claims at Zurich. Martin’s impressive career has spanned 35 years and began in reinsurance at Lloyds. He held a variety of claims positions in both company environments and broker roles where he had responsibility for managing clients’ energy claims for risks written in the London insurance market, before returning to run a claims department at Zurich dealing with high value energy, property and construction claims. Martin talks candidly about his career and the importance of aligning the corporate DNA of a company with your own values. Martin discusses his interests outside of work, what he hopes his legacy will be in the future and the career path that he almost took.

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