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In MDD's new series of podcasts, we interview leading claims figures from around the globe. In MDD’s Claims Interviews, we find out how these people have made their careers, the highs and lows, what has made them successful and some of their interests outside claims.  Interviewer Barry Jones puts our guests through their paces and ends the interviews with a quick fire round where our guests have to make tough choices and reveal their true preferences. These podcasts are both educational and informative and are intended to inspire the next generation of claims professionals.

CAT-tober Podcast

Discovery Series
Discovery Series
CAT-tober Podcast
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Sarah Howell & Alistair Jacob

Sarah Howell & Alistair Jacob


During the month of October each year, MDD holds a number of events relating to catastrophes.  This year for “CAT-tober”, we interviewed Sarah Howell - Open Market Claims Manager at Liberty, and Alistair Jacob Managing Director at DEKRA Loss Adjusters & Surveyors and we discussed CATs in the current environment. With Marcelo Fazio facilitating, we talked about some of the biggest concerns and the potential impacts of global inflation, forex, and supply chain issues on upcoming CAT events. Thanks again to Sarah and Alistair for participating and providing valuable insight.

During the month of October each year, MDD holds a number of events relating to catastrophes.  This year for “CAT-tober”, we interviewed Sarah Howell - Open Market Claims Manager at Liberty, and Alistair Jacob Managing Director at DEKRA Loss Adjusters & Surveyors and we discussed CATs in the current environment. With Marcelo Fazio facilitating, we talked about some of the biggest concerns and the potential impacts of global inflation, forex, and supply chain issues on upcoming CAT events. Thanks again to Sarah and Alistair for participating and providing valuable insight.

Mike East

Claims Interviews
Claims Interviews
Mike East
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Mike East

Mike East

International Claims Director, QBE


In our latest interview, Barry speaks to one of the most experienced and modernist claims leaders in the marketplace, Mike East of QBE. Mike East became Claims Director at QBE in 2016 and a member of the Executive Management Board for European Operations and has responsibility for Property, Motor, Casualty, International, Reinsurance and Financial Speciality Markets claims. In 2019, Mike also assumed responsibility for the Asia claims operation under the International Division of QBE. Mike, has over 20 years’ experience in the insurance claims environment, joined QBE from Canopius where he was Head of Claims between 2006 and 2014. He was a member of the LMA Claims Committee for 7 years, where he was Chair for 3 years. He has had positions on the LMA Board as well as the Claims Implementation Board which was responsible for delivering the Claims Transformation Programme. More recently, Mike sits on the Claims Steering Committee looking at the future modernisation of the London Market and engaging with the Future at Lloyd’s programme. Mike provides some really interesting insights on claims and also shares some personal facts that listeners will find revealing. We recommend you take the time to listen to the conversation and get closer to one of the "movers and shakers" in the European claims market.

In our latest interview, Barry speaks to one of the most experienced and modernist claims leaders in the marketplace, Mike East of QBE. Mike East became Claims Director at QBE in 2016 and a member of the Executive Management Board for European Operations and has responsibility for Property, Motor, Casualty, International, Reinsurance and Financial Speciality Markets claims. In 2019, Mike also assumed responsibility for the Asia claims operation under the International Division of QBE. Mike, has over 20 years’ experience in the insurance claims environment, joined QBE from Canopius where he was Head of Claims between 2006 and 2014. He was a member of the LMA Claims Committee for 7 years, where he was Chair for 3 years. He has had positions on the LMA Board as well as the Claims Implementation Board which was responsible for delivering the Claims Transformation Programme. More recently, Mike sits on the Claims Steering Committee looking at the future modernisation of the London Market and engaging with the Future at Lloyd’s programme. Mike provides some really interesting insights on claims and also shares some personal facts that listeners will find revealing. We recommend you take the time to listen to the conversation and get closer to one of the "movers and shakers" in the European claims market.

Torben Bell

Claims Interviews
Claims Interviews
Torben Bell
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Torben Bell

Torben Bell

Executive Adjuster, Country Manager (Australia & New Zealand) - Integra


Torben currently fulfils the dual role of Country Manager (Australia & New Zealand) and Executive Adjuster with Integra Technical Services (Australia) Pty Ltd. He is responsible for the investigation of complex claims, while also leading and supporting a highly specialised Adjusting team across Australia and New Zealand. Previously, he held the position of Head of Major & Complex Loss at Crawford & Company (Australia) Pty Ltd having responsibility for a team of 25 skilled/specialised Adjusters nationally who managed all commercial claims in excess of $250k. Prior to this, he worked at Crawford & Company (South Africa) Pty Ltd for some 17 years, specialising in the investigation of a wide range of complex insurance claims across the categories of Property, Liability, Construction, Engineering, Mining, Power & Energy and Marine & Transportation. Torben talks to us about how he came to be in the insurance industry, his background in South Africa, his responsibilities at Integra and what attracted him to this role. Barry asks Torben his thoughts on what makes a great claims handler, who his biggest influences have been and the high/low points of his career. 

Torben currently fulfils the dual role of Country Manager (Australia & New Zealand) and Executive Adjuster with Integra Technical Services (Australia) Pty Ltd. He is responsible for the investigation of complex claims, while also leading and supporting a highly specialised Adjusting team across Australia and New Zealand. Previously, he held the position of Head of Major & Complex Loss at Crawford & Company (Australia) Pty Ltd having responsibility for a team of 25 skilled/specialised Adjusters nationally who managed all commercial claims in excess of $250k. Prior to this, he worked at Crawford & Company (South Africa) Pty Ltd for some 17 years, specialising in the investigation of a wide range of complex insurance claims across the categories of Property, Liability, Construction, Engineering, Mining, Power & Energy and Marine & Transportation. Torben talks to us about how he came to be in the insurance industry, his background in South Africa, his responsibilities at Integra and what attracted him to this role. Barry asks Torben his thoughts on what makes a great claims handler, who his biggest influences have been and the high/low points of his career. 

Hugh Sparks

Claims Interviews
Claims Interviews
Hugh Sparks
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Hugh Sparks

Hugh Sparks

Managing Director International Onshore, Energy & Mining - Charles Taylor Adjusting


This week Hugh Sparks from Charles Taylor Adjusting joined us in our office to record our next claims interview.  Hugh is a seasoned loss adjuster with 40 years of experience in the profession. He talks to us about some of the changes that have taken place at Charles Taylor over the last few years, some of the challenges that the loss adjusting industry faces and what he thinks the future holds. He also tells Barry what he thinks makes a great claims adjuster and some of the loss adjusters that he has admired and influenced his career.

This week Hugh Sparks from Charles Taylor Adjusting joined us in our office to record our next claims interview.  Hugh is a seasoned loss adjuster with 40 years of experience in the profession. He talks to us about some of the changes that have taken place at Charles Taylor over the last few years, some of the challenges that the loss adjusting industry faces and what he thinks the future holds. He also tells Barry what he thinks makes a great claims adjuster and some of the loss adjusters that he has admired and influenced his career.

Jeremy Burgess

Claims Interviews
Claims Interviews
Jeremy Burgess
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Jeremy Burgess

Jeremy Burgess

Director - The Insurance Network


Jeremy Burgess joined us in our most recent Claims Interview podcast.  Jeremy is co-founder of The Insurance Network (TIN).  Although not a claims professional like our other guests to date, he has very much been involved in helping publicise issues and solutions in the London market claims industry. Jeremy talks to us about how TIN was formed and how they are driving positive change in the industry by bringing topics such as technology and diversity to the forefront. He also gives us his take on what he thinks makes a good claims handler and some of the challenges his business has faced and overcome because of Covid.

Jeremy Burgess joined us in our most recent Claims Interview podcast.  Jeremy is co-founder of The Insurance Network (TIN).  Although not a claims professional like our other guests to date, he has very much been involved in helping publicise issues and solutions in the London market claims industry. Jeremy talks to us about how TIN was formed and how they are driving positive change in the industry by bringing topics such as technology and diversity to the forefront. He also gives us his take on what he thinks makes a good claims handler and some of the challenges his business has faced and overcome because of Covid.

David Hair

Claims Interviews
Claims Interviews
David Hair
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David Hair

David Hair

Partner - Lockton


Our second interview of 2022 sees Barry Jones talk to a seasoned claims broker, David Hair, Partner at Lockton. David has been in the market for over 4 decades specialising in particular in Financial & Professional Lines claims. Hear David talk about how he came to find himself in the industry, his view of what makes a great claims broker and what/who has influenced his career. David also talks about why Lockton is so successful and how it’s client-focused approach underpins that success. The role of the claims broker is to identify and deliver positive outcomes, but it is also incumbent upon today’s senior claims practitioners to ensure knowledge & skills transfer to the next generation. You will hopefully find this to be an interesting and informal chat.

Our second interview of 2022 sees Barry Jones talk to a seasoned claims broker, David Hair, Partner at Lockton. David has been in the market for over 4 decades specialising in particular in Financial & Professional Lines claims. Hear David talk about how he came to find himself in the industry, his view of what makes a great claims broker and what/who has influenced his career. David also talks about why Lockton is so successful and how it’s client-focused approach underpins that success. The role of the claims broker is to identify and deliver positive outcomes, but it is also incumbent upon today’s senior claims practitioners to ensure knowledge & skills transfer to the next generation. You will hopefully find this to be an interesting and informal chat.

Tobin Ryan

Claims Interviews
Claims Interviews
Tobin Ryan
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Tobin Ryan

Tobin Ryan

Head of Claims - Tokio Marine Kiln


Our first interview of the New Year was with Tobin Ryan, Head of Claims for Tokio Marine Kiln. Tobin started his London Market insurance career in 1990 and joined Tokio Marine Kiln in 2012. Tobin talks to us about what it’s like working for TMK and the culture and core values that are central to the firm and everyone who works there. He also talks to us about great people working in an empowered environment to deliver a client focussed claims management solution, his role as a leader and his mission to use the positive power of change to innovate solutions for the future. We also discuss his highs and lows, biggest influences and future aspirations. A really interesting and inspiring listen, especially for up and comers working in claims.

Our first interview of the New Year was with Tobin Ryan, Head of Claims for Tokio Marine Kiln. Tobin started his London Market insurance career in 1990 and joined Tokio Marine Kiln in 2012. Tobin talks to us about what it’s like working for TMK and the culture and core values that are central to the firm and everyone who works there. He also talks to us about great people working in an empowered environment to deliver a client focussed claims management solution, his role as a leader and his mission to use the positive power of change to innovate solutions for the future. We also discuss his highs and lows, biggest influences and future aspirations. A really interesting and inspiring listen, especially for up and comers working in claims.

Rob Gallie

Claims Interviews
Claims Interviews
Rob Gallie
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Rob Gallie

Rob Gallie

Global Practice Leader of Energy Claims - Scor


We recently welcomed Rob Gallie into our London office to record the next edition of MDD’s Claims Interviews. Rob is Global Practice Leader of Energy Claims at Scor in London. He started working on Energy claims over 20 years ago when he joined AIG as an Assistant Energy Claims Manager. Following this role, he joined Zurich as an Energy Claims Manager and then worked at XL Catlin as an Energy & Construction Claims Manager. Rob talks to Barry about his role at Scor and what he enjoys about working within the Energy claims space. Barry also quizzes Rob on what he thinks makes a good claims handler, what he enjoys about being a leader, who his biggest influences have been and his aspirations for the future. Rob also lets us know about the volunteering work he does in his free time and the career path he may have taken had he not got into Energy claims.

We recently welcomed Rob Gallie into our London office to record the next edition of MDD’s Claims Interviews. Rob is Global Practice Leader of Energy Claims at Scor in London. He started working on Energy claims over 20 years ago when he joined AIG as an Assistant Energy Claims Manager. Following this role, he joined Zurich as an Energy Claims Manager and then worked at XL Catlin as an Energy & Construction Claims Manager. Rob talks to Barry about his role at Scor and what he enjoys about working within the Energy claims space. Barry also quizzes Rob on what he thinks makes a good claims handler, what he enjoys about being a leader, who his biggest influences have been and his aspirations for the future. Rob also lets us know about the volunteering work he does in his free time and the career path he may have taken had he not got into Energy claims.

An Interview with MDD’s Global Oil & Gas Leaders

Discovery Series
Discovery Series
An Interview with MDD's Global Oil & Gas Leaders
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Phillip Taylor, Lee Swain, Kent Bogdan

Phillip Taylor, Lee Swain, Kent Bogdan

MDD's Oil & Gas Regional Leaders


In the second episode of our Discovery Series, members of MDD's Oil and Gas team discuss what we've been up to in the oil and gas space, how we've been supporting clients during Covid, our issuance of client educational material and current loss trends / topical issues we are seeing in the oil and gas segment.

In the second episode of our Discovery Series, members of MDD's Oil and Gas team discuss what we've been up to in the oil and gas space, how we've been supporting clients during Covid, our issuance of client educational material and current loss trends / topical issues we are seeing in the oil and gas segment.

Andrew Walker

Claims Interviews
Claims Interviews
Andrew Walker
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Andrew Walker

Andrew Walker

Head of Claims Europe - BHSI


Andrew Walker joined us in our most recent MDD Claims Interview podcast. Andrew spent over 24 years working for AIG in the casualty and liability claims space. He now works for Berkshire Hathaway Specialty Insurance as Head of Claims, Europe, where he has been since 2016. In this podcast, Andrew talks to Barry about the growth of the team and portfolio of business at BHSI. He discusses the challenges faced by a new business and how BHSI have dealt with them,, what he enjoys most about being a leader and what he thinks makes a great claims handler. He also lets us know who the biggest influences on his career have been, the highs and lows of his career and his aspirations for the future.

Andrew Walker joined us in our most recent MDD Claims Interview podcast. Andrew spent over 24 years working for AIG in the casualty and liability claims space. He now works for Berkshire Hathaway Specialty Insurance as Head of Claims, Europe, where he has been since 2016. In this podcast, Andrew talks to Barry about the growth of the team and portfolio of business at BHSI. He discusses the challenges faced by a new business and how BHSI have dealt with them,, what he enjoys most about being a leader and what he thinks makes a great claims handler. He also lets us know who the biggest influences on his career have been, the highs and lows of his career and his aspirations for the future.

An Interview with Brad Ebel on MDD’s Global Mining Practice

Discovery Series
Discovery Series
An Interview with Brad Ebel on MDD's Global Mining Practice
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Brad Ebel

Brad Ebel

MDD's Global Head of Mining


In a nation with natural resources as rich and abundant as those found in Canada, Brad Ebel stands above other accounting professionals as a globally renowned forensic accounting expert in the field of mining and quarrying. In the first episode of MDD's Discovery Series, Brad explains to us how MDD is helping clients in the mining space. We discuss issues related to Covid, how we are helping with client education and some topical mining issues.

In a nation with natural resources as rich and abundant as those found in Canada, Brad Ebel stands above other accounting professionals as a globally renowned forensic accounting expert in the field of mining and quarrying. In the first episode of MDD's Discovery Series, Brad explains to us how MDD is helping clients in the mining space. We discuss issues related to Covid, how we are helping with client education and some topical mining issues.

Richard Foulger

Claims Interviews
Claims Interviews
Richard Foulger
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Richard Foulger

Richard Foulger

Head of Claims – AEGIS London


Richard has been handling claims in the London market for over 40 years. Prior to joining AEGIS London in 2001, he was at the Janson Green syndicate at Lloyd's. Richard has handled claims in most lines of business and has acted in a lead capacity on many large and complex insurance claims. He has led the claims function at AEGIS London for 20 years and is the lead organiser of the Onshore Energy Conference. Richard talks to Barry about why he loves working for AEGIS, the stand out moments from his career to date, and the career path he may have taken had he not got into claims. He also talks to us about his involvement in organising market events such as the OEC, what he enjoys most about being a leader, the biggest influences on his career and the changes he’s seen in the marketplace over the last few decades.

Richard has been handling claims in the London market for over 40 years. Prior to joining AEGIS London in 2001, he was at the Janson Green syndicate at Lloyd's. Richard has handled claims in most lines of business and has acted in a lead capacity on many large and complex insurance claims. He has led the claims function at AEGIS London for 20 years and is the lead organiser of the Onshore Energy Conference. Richard talks to Barry about why he loves working for AEGIS, the stand out moments from his career to date, and the career path he may have taken had he not got into claims. He also talks to us about his involvement in organising market events such as the OEC, what he enjoys most about being a leader, the biggest influences on his career and the changes he’s seen in the marketplace over the last few decades.

Charles Glaisher

Claims Interviews
Claims Interviews
Charles Glaisher
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Charles Glaisher

Charles Glaisher

Head of Claims at Faraday Underwriting Ltd


Our guest this week was Charles Glaisher – Head of Claims at Faraday Underwriting Ltd. Charles has been working in the London insurance market for over 40 years. He started his career as an apprentice working for Bland Payne in Norwich and then moved to RW Sturge three years later. After 14 years, he moved to DP Mann (which later became Faraday) to assist in developing the company’s property business. Charles then became Head of Claims at Faraday in 2010. Charles talks to us about his views on the people and talent in the London market, his involvement in the 9-11 world trade centre trial in New York and the challenges for the industry when it comes to technology. Barry also quizzes him on what he thinks makes a great claims handler, his views on being a leader and the highs and lows of his career. Charles and Barry take a fascinating trip down memory lane, sharing stories and remembering what working in the market used to be like in the 80’s and 90s.

Our guest this week was Charles Glaisher – Head of Claims at Faraday Underwriting Ltd. Charles has been working in the London insurance market for over 40 years. He started his career as an apprentice working for Bland Payne in Norwich and then moved to RW Sturge three years later. After 14 years, he moved to DP Mann (which later became Faraday) to assist in developing the company’s property business. Charles then became Head of Claims at Faraday in 2010. Charles talks to us about his views on the people and talent in the London market, his involvement in the 9-11 world trade centre trial in New York and the challenges for the industry when it comes to technology. Barry also quizzes him on what he thinks makes a great claims handler, his views on being a leader and the highs and lows of his career. Charles and Barry take a fascinating trip down memory lane, sharing stories and remembering what working in the market used to be like in the 80’s and 90s.

Charlie Bush

Claims Interviews
Claims Interviews
Charlie Bush
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Charlie Bush

Charlie Bush

Head of Property, Construction and Energy Claims - Zurich


This week we had the pleasure of interviewing Charles Bush, Head of Property, Construction and Energy Claims for Zurich. Charlie started his career with the Chaucer Syndicate on their graduate scheme and moved to Zurich eight years ago. He talks to us about what it's like working for Zurich, what he enjoys most about his role and the challenges of the last eighteen months in respect of Covid BI claims and the FCA test case. Charlie also talks to us about his hopes for the future of the industry and contemplates what his career might have looked like if he'd not got into claims.

This week we had the pleasure of interviewing Charles Bush, Head of Property, Construction and Energy Claims for Zurich. Charlie started his career with the Chaucer Syndicate on their graduate scheme and moved to Zurich eight years ago. He talks to us about what it's like working for Zurich, what he enjoys most about his role and the challenges of the last eighteen months in respect of Covid BI claims and the FCA test case. Charlie also talks to us about his hopes for the future of the industry and contemplates what his career might have looked like if he'd not got into claims.

Tim Deardon

Claims Interviews
Claims Interviews
Tim Deardon
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Tim Deardon

Tim Deardon

Senior Vice President, Group Head of Claims - International General Insurance Company


This week we had a really interesting chat with Tim Deardon, Group Head of Claims at IGI. Tim works out of IGI's headquarters in Amman, Jordan and has been with the company for over 7 years. Prior to this role, Tim worked at Marsh, where he was Head claims advocate of International Energy and Political Risk Claims. Tim talks to us about what he has enjoyed most about working as a broker and as an insurer, why he loves working in the international claims marketplace, his thoughts on what makes a good claims handler and some of the greatest influences in his career to date. He discusses the reasons why he loves working abroad and also some of the challenges that he faces leading a successful international claims operation from Amman. A podcast not to be missed - and for the football fans amongst us - Tim enlightens us with a couple of stories from his days as a youngster playing football for Ipswich Town, under Bobby Robson.

This week we had a really interesting chat with Tim Deardon, Group Head of Claims at IGI. Tim works out of IGI's headquarters in Amman, Jordan and has been with the company for over 7 years. Prior to this role, Tim worked at Marsh, where he was Head claims advocate of International Energy and Political Risk Claims. Tim talks to us about what he has enjoyed most about working as a broker and as an insurer, why he loves working in the international claims marketplace, his thoughts on what makes a good claims handler and some of the greatest influences in his career to date. He discusses the reasons why he loves working abroad and also some of the challenges that he faces leading a successful international claims operation from Amman. A podcast not to be missed - and for the football fans amongst us - Tim enlightens us with a couple of stories from his days as a youngster playing football for Ipswich Town, under Bobby Robson.

Jonathan Sargent

Claims Interviews
Claims Interviews
Jonathan Sargent
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Jonathan Sargent

Jonathan Sargent

Head of Claims, UK & Ireland - Swiss Re Corporate Solutions


Next up in our Claims Interviews series is Jonathan Sargent – Head of Claims, UK for Swiss Re Corporate Solutions.  Jonathan started his career in the insurance industry as a loss adjuster and then moved to work for Zurich, before starting at Swiss Re Corporate Solutions in 2017. Jonathan talks to us about what he enjoys most about being a leader, his views on the future of the industry and his role at Swiss Re Corporate Solutions, what makes a great claims handler and the greatest influences on his career.  Barry then quizzes Jonathan in a rather amusing quick-fire round, where his answers catch Barry off-guard.   

Next up in our Claims Interviews series is Jonathan Sargent – Head of Claims, UK for Swiss Re Corporate Solutions.  Jonathan started his career in the insurance industry as a loss adjuster and then moved to work for Zurich, before starting at Swiss Re Corporate Solutions in 2017. Jonathan talks to us about what he enjoys most about being a leader, his views on the future of the industry and his role at Swiss Re Corporate Solutions, what makes a great claims handler and the greatest influences on his career.  Barry then quizzes Jonathan in a rather amusing quick-fire round, where his answers catch Barry off-guard.   

Rob Powell

Claims Interviews
Claims Interviews
Rob Powell
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Rob Powell

Rob Powell

Global Chief Claims Officer - Marsh


This week we were delighted to speak to Rob Powell, Global Chief Claims Officer at Marsh. Throughout his career, Rob has held a variety of positions - he started his career as a loss adjuster, then worked for several insurers and for the last 6 years has worked on the broking side. Rob talks to us about the biggest influences on his career, his experiences working in the US, the future of broking and the life lessons that being a Scout afforded him.

This week we were delighted to speak to Rob Powell, Global Chief Claims Officer at Marsh. Throughout his career, Rob has held a variety of positions - he started his career as a loss adjuster, then worked for several insurers and for the last 6 years has worked on the broking side. Rob talks to us about the biggest influences on his career, his experiences working in the US, the future of broking and the life lessons that being a Scout afforded him.

Suzanne Liversidge

Claims Interviews
Claims Interviews
Suzanne Liversidge
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Suzanne Liversidge

Suzanne Liversidge

Global Managing Partner - Kennedys


This week, we had the pleasure of interviewing Suzanne Liversidge, Global Managing Partner at Kennedys. Suzanne has extensive knowledge of the insurance industry and during her career as a practising lawyer, she built a practice that saw her working with insurers, self-insured corporates and local authorities, and specialising in employers’, public and motor liability claims, as well as health and safety advice and prosecutions. In this podcast, Suzanne talks about her new role as Managing Partner and what she thinks it takes to be both a good leader and a good lawyer. She talks about her greatest influences, diversity in the insurance and legal profession, her love of Sheffield United and cooking. This podcast is full to the brim of anecdotes and is definitely not one to be missed.

This week, we had the pleasure of interviewing Suzanne Liversidge, Global Managing Partner at Kennedys. Suzanne has extensive knowledge of the insurance industry and during her career as a practising lawyer, she built a practice that saw her working with insurers, self-insured corporates and local authorities, and specialising in employers’, public and motor liability claims, as well as health and safety advice and prosecutions. In this podcast, Suzanne talks about her new role as Managing Partner and what she thinks it takes to be both a good leader and a good lawyer. She talks about her greatest influences, diversity in the insurance and legal profession, her love of Sheffield United and cooking. This podcast is full to the brim of anecdotes and is definitely not one to be missed.

Katherine Baron

Claims Interviews
Claims Interviews
Katherine Baron
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Katherine Baron

Katherine Baron

Head of Casualty Claims - AXA XL


Our guest this week is Katherine Baron, Head of Casualty Claims at AXA XL. Katherine leads a team of around 40 claims professionals who handle casualty losses all over the world. In this podcast, Katherine explains why she has spent the last 15 years of her career working for AXA (and its various incarnations). She also gives us her thoughts on what makes a great claims handler, the greatest influences on her career, the highs and lows and her love of korfball.

Our guest this week is Katherine Baron, Head of Casualty Claims at AXA XL. Katherine leads a team of around 40 claims professionals who handle casualty losses all over the world. In this podcast, Katherine explains why she has spent the last 15 years of her career working for AXA (and its various incarnations). She also gives us her thoughts on what makes a great claims handler, the greatest influences on her career, the highs and lows and her love of korfball.

Stephen Agutter

Claims Interviews
Claims Interviews
Stephen Agutter
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Stephen Agutter

Stephen Agutter

Head of Claims - Inigo


Steve Agutter joined us in our most recent MDD Claims Interview podcast. Steve started his career in Claims when he was just 17 years old. He spent almost 30 years at AIG, starting as a Property & Energy Claims Adjuster and moving up the ladder to become the Head of International Claims, where he was responsible for managing a global claims team in 56 countries. Steve recently joined Inigo, a new insurer and operating as a managing agent within Lloyds of London via Syndicate 1301, where he is Head of Claims. In this podcast, Steve talks about how he started in Claims, the attraction of joining a new start-up and his aspirations for his new role and the business. Also what he enjoys most about being a leader, his high points and low points, his passion for cycling mountains, football, and his ever-expanding family.

Steve Agutter joined us in our most recent MDD Claims Interview podcast. Steve started his career in Claims when he was just 17 years old. He spent almost 30 years at AIG, starting as a Property & Energy Claims Adjuster and moving up the ladder to become the Head of International Claims, where he was responsible for managing a global claims team in 56 countries. Steve recently joined Inigo, a new insurer and operating as a managing agent within Lloyds of London via Syndicate 1301, where he is Head of Claims. In this podcast, Steve talks about how he started in Claims, the attraction of joining a new start-up and his aspirations for his new role and the business. Also what he enjoys most about being a leader, his high points and low points, his passion for cycling mountains, football, and his ever-expanding family.

Ewan Cresswell

Claims Interviews
Claims Interviews
Ewan Cresswell
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Ewan Cresswell

Ewan Cresswell

Chairman - Integra


Ewan Cresswell joins us from Integra Technical Services, a leading loss adjusting firm that operates in the area of complex technical lines claims in property, casualty and marine insurance. Ewan began his professional life as a graduate chartered quantity surveyor in 1977. He moved into loss adjusting, ultimately serving as Managing Director of International Adjusters Partnership/Cunningham IAP, Thomas Howell Group; Technical & Specialist Services Company and IRISC Technical Services. Ewan established Integra in 1998 and currently pioneers the development of innovative strategies for handling and fast tracking the settlement of major and complex losses. In this podcast, Ewan talks us through his career to date, explains how technology is increasingly being used in the adjusting process and elaborates on how education provides opportunities for the global insurance market.

Ewan Cresswell joins us from Integra Technical Services, a leading loss adjusting firm that operates in the area of complex technical lines claims in property, casualty and marine insurance. Ewan began his professional life as a graduate chartered quantity surveyor in 1977. He moved into loss adjusting, ultimately serving as Managing Director of International Adjusters Partnership/Cunningham IAP, Thomas Howell Group; Technical & Specialist Services Company and IRISC Technical Services. Ewan established Integra in 1998 and currently pioneers the development of innovative strategies for handling and fast tracking the settlement of major and complex losses. In this podcast, Ewan talks us through his career to date, explains how technology is increasingly being used in the adjusting process and elaborates on how education provides opportunities for the global insurance market.

Martin Clark

Claims Interviews
Claims Interviews
Martin Clark
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Martin Clark

Martin Clark

Global Head of Property & Energy Claims - Zurich


Our first guest is Martin Clark who is the Head of Property and Energy Claims at Zurich. Martin’s impressive career has spanned 35 years and began in reinsurance at Lloyds. He held a variety of claims positions in both company environments and broker roles where he had responsibility for managing clients’ energy claims for risks written in the London insurance market, before returning to run a claims department at Zurich dealing with high value energy, property and construction claims. Martin talks candidly about his career and the importance of aligning the corporate DNA of a company with your own values. Martin discusses his interests outside of work, what he hopes his legacy will be in the future and the career path that he almost took.

Our first guest is Martin Clark who is the Head of Property and Energy Claims at Zurich. Martin’s impressive career has spanned 35 years and began in reinsurance at Lloyds. He held a variety of claims positions in both company environments and broker roles where he had responsibility for managing clients’ energy claims for risks written in the London insurance market, before returning to run a claims department at Zurich dealing with high value energy, property and construction claims. Martin talks candidly about his career and the importance of aligning the corporate DNA of a company with your own values. Martin discusses his interests outside of work, what he hopes his legacy will be in the future and the career path that he almost took.