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About
Crisis Management
In today’s volatile environment, organisations must be prepared to respond swiftly and decisively to unexpected disruption. MDD’s crisis management teams provide clear, data-driven insight when it matters most – helping clients quantify financial impact, validate losses, and support recovery across a wide range of critical events.
Our multidisciplinary expertise spans cyber incidents, product recalls, operational disruption, and political violence, enabling us to deliver robust, defensible analyses under pressure. Whether responding to a cyber breach, an event cancellation, assessing recall exposure, or navigating geopolitical instability, we work alongside clients, insurers, and legal teams to bring clarity in complex situations.
With speed, precision, and independence, we help organisations move from crisis to resolution with confidence.
SERVICES
When a crisis event occurs, our professionals assess the financial impact, quantify losses, evaluate exposure, validate claims, and provide the insight needed to support informed decision-making and recovery.
Cyber
Cyber incidents can result in significant operational disruption, financial loss, and reputational damage. Our specialists work quickly to assess financial impacts, quantify business interruption losses, support insurance claims, and provide the robust analysis needed to help organisations navigate the aftermath of a cyber event.
USA: Harriet Bateman | Glenn Silver
Canada: Hannah McCannell
EMEA: Paul Isaac
APAC: Nattakarn Prasitsumrit
Product Recall
Product recalls and contamination events present complex financial, operational, and reputational challenges. We help clients assess recall exposure, quantify losses, evaluate business interruption impacts, and provide clear financial analysis to support efficient claim resolution and informed decision-making.
USA: Brendan Gray | Reinhard Krestel
Canada: Amanda Henderson
EMEA: Mark Mangan
APAC: Handong Lee | Sarah Chick
Contingency & Entertainment
From event cancellations and postponements to disruptions affecting live entertainment, sports, and large-scale events, our team provides expert financial assessment and loss quantification services. We help stakeholders understand the financial implications of unforeseen circumstances and support the claims process from incident through to resolution.
USA: Glenn Silver
Canada: Hannah McCannell
EMEA: Mark Mangan
APAC: Wina Marita
Political Violence
Political violence, civil unrest, terrorism, and related events can create significant uncertainty for businesses operating in affected regions. Our specialists deliver independent financial analysis, loss quantification, and claims support to help organisations, insurers, and legal teams respond effectively and achieve a clear path to recovery.
USA: Marguerite Hart
Canada: Hannah McCannell
EMEA: Lee Swain | Edward Secchi
APAC: Wina Marita
OUR TEAM
TEAM INFORMATION
Contact our team members using the details below. These contacts simply supplement
any MDD contacts you may already use to help find the resources you need.
Services
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Training Opportunities
TRAINING
At MDD, we offer a variety of free-of-charge training opportunities for our clients to give them a better understanding of how policy wording is applied in the real world and some of the common quantification issues we come across.
We offer this training in various formats, from introductory to intermediate to advanced training.
This training will cover the following topics:
- Sales/Revenue shortfall
- Calculation of the gross profit and gross earnings loss
- Calculation of saved expenses
- Calculation of additional expenses
Using multiple case examples, this training will give you a solid background as to how these losses are calculated and the common issues noted in the quantification of business interruption losses.
Training may vary from region to region. Contact us here to discuss your training needs.
